Knowledgebase

Automatic Email Setup

1. Open your Email app.
2. Select Other for the account type.
3. Enter your full email address, e.g., snipsnap9000@example.com
4. Then enter your email account password and tap Sign In.
5. If the automatic setup was successful, your Inbox would load. If you are prompted to select a connection type, then you will have to complete a manual setup.

Manual Email Setup

If the Email app can't find your email settings, then you will need to enter them manually. You will need to obtain the email server & port information your service provide and then follow the steps below.

Once you've located your email server info, you'll need to follow these steps to complete the setup.

1. Select IMAP Account or POP3 Account.
2. The Server settings page will load pre-filled with a lot of information. Go through the settings and make sure the following information is filled out:
   Account
   • Email address: The full email address, e.g., myname@example.com
   • User name: The full email address again
   • Password: The password for that email address
   Incoming server
   • IMAP server: mail.example.com
   • Security type: Select SSL from the drop-down
   • Port - 993
   • IMAP path prefix: Leave blank
   Outgoing server
   • SMTP server: mail.example.com
   • Security type: Select SSL from the drop-down
   • Port: 465
   • Require authentication to send emails: Toggle ON
   • User name: This may be pre-filled with the beginning of the email address, but it needs to be the full email address again
   • Password: The password for that email address
3. Tap Next, and if all of the information was input correctly, it will ask you to confirm how often you want your emails to sync.
4. Hit Done, and your Inbox will load.