Web Hosting Accounts
All new shared hosting accounts are covered by a 30 day money back guarantee. If you become dissatisfied with our services at any point within the first 30 days of holding an active account, we will issue a 100% refund of your money within 30 days time unless otherwise specified at, or prior to, the time of purchase. The maximum refund will be either for 1 Year or less tenure.
Terminated accounts are not eligible for this guarantee if the termination occurred due to a violation of this TOS. Accounts which are on pending payment (if any) status are not eligible for the MoneyBack. This offer is available only for the shared hosting services. VPS, Dedicated Servers and other services are not eligible for this policy, until unless you have a written document signed by StretchHost.
StretchHost utilizes an industry standard third party Registrar for domain name registration services. Once an order is placed for a new domain name through StretchHost, we register the domain for the customer through the Registrar. Domains registered in this manner are not eligible for a refund and the cost for such domains will be subtracted from any service refund from StretchHost.
For security reasons, all cancellations must be made through your client login. All other forms of notice will not constitute acceptance of any cancellation.